VELMONT (“we”, “us”) runs the online watch store at https://velmont.tech. This policy explains what personal information we collect, why we collect it, and the choices you have.

Information we collect

• Order information: your name, delivery and billing address, email address, phone number and the items you buy.
• Account information: your login details, if you create an account.
• Messages: anything you send us through the contact form or by email.
• Technical data: your IP address, browser type, device and pages visited, collected through cookies and analytics tools.

How we use it

• To process and deliver your orders and handle returns and refunds.
• To reply to your questions and send order updates.
• To keep the store secure and prevent fraud and spam.
• To understand how visitors use the site so we can improve it.

Who we share it with

We do not sell your personal information. We share it only with services that help us run the store: payment providers, delivery companies, our website host, and analytics and security tools. They may use your data only to provide their service to us.

Payments

Payments are handled by our payment providers. We do not store your full card details on our website.

Cookies

We use cookies to keep your cart working, remember your login and measure site traffic. You can block or delete cookies in your browser settings, but parts of the store may not work properly without them.

How long we keep your data

We keep order records for as long as needed to provide our service, handle returns and meet legal and tax requirements. Messages are kept as long as needed to resolve your request.

Your rights

You can ask us to show you the information we hold about you, correct it, or delete it where the law allows. If you live in the European Union, you also have the rights set out in the GDPR, including the right to object to processing and to complain to your local data protection authority.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

For privacy questions or requests, email hello@velmont.tech or write to VELMONT, Islamabad, Pakistan.