7-day exchange

If your pair does not fit, you can ask for an exchange within 7 days of receiving your order.

Conditions

• The pair must be unworn, unwashed and in its original packaging.
• Please keep the box and any tags.
• Contact us first, then we will tell you how to send the pair back.

Damaged or wrong item

If you receive a damaged or wrong item, tell us within 48 hours with a clear photo. We will replace it at no extra cost.

Refunds

Where a refund is approved, we return the money by bank transfer or mobile wallet after we receive and check the pair.

Items we cannot take back

Pairs that have been worn, washed, altered or damaged after delivery.

Return shipping

If the exchange is because of our mistake, we pay the shipping. For a size exchange, the courier charge may be paid by the customer.

Contact us

If you have any question, email us at info@velmont.com or call or WhatsApp us on +920000000000.